Leveringspolitik

Shipping Policy

Product Handling & Packaging

Due to the delicate and heavy nature of marble products:

• Each item is carefully inspected before shipping
• Products are individually wrapped in protective cushioning materials and shock-absorbent packaging ensure safe transit
• Fragile items receive additional reinforcement and bracing

Order Processing

• Orders are typically processed within 2-3 business days
• You will receive a confirmation email once your order has been processed
• A second notification with tracking information will be sent when your order ships

European Shipping Coverage

We currently ship to the following European regions:

• European Union member states
• United Kingdom
• Switzerland
• Norway
• Iceland

Shipping Methods and Delivery Times

Standard European Shipping

Region	Estimated Delivery Time
Nordic Countries	2-4 business days
Western Europe	3-6 business days
Central Europe	4-7 business days
Southern Europe	5-9 business days
Eastern Europe	6-10 business days

 

Express European Shipping

Region	Estimated Delivery Time
Nordic Countries	1-2 business days
Western Europe	2-3 business days
Central Europe	2-4 business days
Southern Europe	3-5 business days
Eastern Europe	3-6 business days

Note: Delivery times are estimates and may vary based on customs processing, weather conditions, and local delivery circumstances.

Customs, Duties, and Taxes

• For EU countries: No additional customs duties apply (VAT included in product price)
• For non-EU European countries: Import duties, taxes, and customs fees are the responsibility of the recipient
• We provide accurate customs documentation, but cannot predict or cover any import fees

Order Tracking

• Tracking information will be provided via email once your order ships
• For shipments requiring signature confirmation, please ensure someone is available to receive the package

Shipping Restrictions

• Rural or difficult-to-access locations may require special delivery arrangements
• Island deliveries may incur additional shipping costs

Address Information

• Please ensure your shipping address is complete and accurate at checkout
• Include any special delivery instructions (access codes, delivery timing preferences)
• We cannot be responsible for delays caused by incorrect address information
• Address changes cannot be accommodated after an order has been processed

Delivery Issues

Damaged Items

• Inspect all packages thoroughly upon delivery before signing
• Document any visible damage with photos
• Report damaged items within 48 hours of receipt
• Retain all packaging materials for potential inspection

Delayed or Lost Shipments

• Shipments are considered delayed after exceeding the estimated delivery time by 5 business days
• Contact our customer service team with your tracking number for assistance
• Claims for lost packages must be initiated within 30 days of shipment

Returns

Due to the nature of marble products:

• Custom-cut marble pieces cannot be returned
• Returns of standard items must be requested within 14 days of receipt
• Return shipping is the responsibility of the customer
• Proper packaging must be used to prevent damage during return transit
• See our separate Returns Policy for complete details

Contact Us

For any questions regarding shipping or delivery, please contact our team, the details below:

• Email: mail@marvellousrose.com

This shipping policy is subject to change without notice. Please check our website for the most current policy information.

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