Refusionspolitik
Here is a clear, simplified version of your Return & Refund Policy, keeping all important details intact:
Return & Refund Policy
30-Day Returns
You have 30 days from the day you receive your item to request a return.
To qualify for a return, your item must be unused, unworn, in its original packaging, with tags attached, and you must have proof of purchase.
To start a return, email us at mail@marvellousrose.com.
Return packages must be sent to:
Anna Anchers vej 86, 1. tv.
9200 Aalborg SV, Denmark
Once your return is approved, we’ll send you a return shipping label and instructions.
Items sent back without asking for a return first will not be accepted.
You can always contact us at mail@marvellousrose.com with any questions.
Damages & Issues
Please check your order when it arrives. If it’s damaged, defective, or the wrong item, contact us right away so we can fix the issue.
Items That Cannot Be Returned
Some items cannot be returned, including:
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Perishable items (food, flowers, plants)
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Custom or personalised products
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Personal care items (beauty products)
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Hazardous, flammable, or pressurised materials
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Sale items and gift cards
If you’re unsure about your item, please contact us.
Exchanges
If you want to exchange an item, the quickest method is to return the original item and place a new order once your return is approved.
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may cancel or return it within 14 days for any reason.
Items must still be unused, in original packaging, with tags, and you must provide proof of purchase.
Refunds
We’ll notify you once we receive and inspect your return.
If your refund is approved, it will be issued to your original payment method within 10 business days.
Your bank or card provider may need extra time to process the refund.
If 15 business days have passed since your return was approved and you haven't received your refund, please contact us at mail@marvellousrose.com.