Privacy policy

Privacy Policy

Last updated: December 1, 2025

Marvellous Rose runs this website and online store (the “Services”). We use Shopify to power the store. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or contact us.

By using our Services, you confirm that you have read and understand this Privacy Policy.

1. Personal Information We Collect

“Personal information” means any information that identifies you or can be linked to you. We do not include anonymized or de-identified data.

Depending on how you use our site, we may collect:

Contact details

Name, address, email, phone number, billing and shipping details.

Payment information

Credit/debit card details, payment method, transaction information.

Account information

Username, password, settings, and preferences.

Shopping activity

Items viewed, added to cart, wishlisted, purchased, returned, or exchanged.

Your communications

Messages you send to us, such as customer service inquiries.

Device details

IP address, browser type, device information, and unique identifiers.

Usage information

How you browse and interact with our website.

2. Where We Get Personal Information

We collect information:

  • Directly from you (creating an account, placing an order, contacting us)

  • Automatically (cookies, device data, browsing activity)

  • From service providers (e.g., payment processors, shipping partners)

  • From partners and third parties

3. How We Use Personal Information

To provide and improve our Services

We use your information to:

  • Process orders and payments

  • Ship items and handle returns

  • Manage your account

  • Remember your preferences

  • Show product recommendations

  • Improve and personalize your shopping experience

For marketing

We may send promotional emails, texts, or mail, and show ads based on your activity.

For security and fraud prevention

We use your information to verify accounts, protect our Services, and detect fraudulent or harmful activity.

To communicate with you

We respond to your questions and provide customer support.

For legal reasons

We may use your information to comply with laws, respond to government requests, or enforce our policies.

4. How We Share Personal Information

We may share your information with:

  • Shopify (our store platform)

  • Service providers (payment processors, shipping partners, IT services, support providers)

  • Marketing partners (for advertising, in accordance with their own privacy policies)

  • Third parties when you give consent (like social login or shipping instructions)

  • Our company affiliates

  • Parties involved in business changes (e.g., mergers, acquisitions)

  • Legal authorities, when required

You may have the right to opt out of targeted advertising depending on your location.

5. Shopify’s Role

Our store is hosted by Shopify, which also processes your personal information. This may include information collected from your interactions with our store and other merchants.

Shopify handles its own use of your data and your rights regarding that data.
You can learn more at the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

6. Third-Party Links

Our site may link to third-party websites. Their privacy practices are not controlled by us. Please review their policies before sharing any information with them.

Information shared on social media or public platforms may be visible to others.

7. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your area.
If we learn a child has provided information, we will delete it.

We do not knowingly sell or share personal information of individuals under 16.

8. Security & Data Retention

We take steps to protect your information, but no system is perfectly secure. Avoid sending sensitive information through unprotected channels.

We keep your information only as long as needed to:

  • Maintain your account

  • Provide our Services

  • Meet legal requirements

  • Resolve disputes

9. Your Rights

Depending on where you live, you may have rights such as:

  • Access / Know: Request a copy of your personal information

  • Delete: Ask us to delete your information

  • Correct: Fix inaccurate information

  • Portability: Request a copy to transfer to another service

  • Manage marketing preferences: You can unsubscribe from promotional emails anytime

For UK/EEA residents

You may also have the right to:

  • Object to or restrict processing

  • Withdraw consent (this won’t affect past processing)

To exercise your rights, contact us or use the tools provided on our Services.

We may need to verify your identity. You may also appoint an authorized agent (where allowed by law).

We will not discriminate against you for using your privacy rights.

10. Complaints

If you have concerns about how we handle your data, please contact us.
You may also have the right to file a complaint with your local data protection authority.

11. International Transfers

Your information may be stored or processed outside your country.
If we transfer data from the UK or EEA, we use approved legal safeguards such as Standard Contractual Clauses.

12. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with a new “Last updated” date.

13. Contact Us

If you have questions or want to exercise your privacy rights, contact us:

Email: mail@marvellousrose.com
Address:
Marvellous Rose
Anna Anchers vej 86, 1. tv.
9200 Aalborg SV, Denmark

We are the data controller responsible for your personal information.